Support
We’re here to help you every step of the way
After-sales Service. Customer satisfaction is our priority
Support Contact
Do you have any questions or issues with our equipment?
Our support team is here to help. Fill out the form and we’ll get back to you as soon as possible.
PLASTGrommet is well-equipped to provide repair services at our facilities or on-site at the customer’s location, catering to the specific requirements and emergency situations that may arise.
The ability to provide support telematically allows us to guide and instruct our customers effectively, solving problems and optimizing the use of their equipment.
Online assistance at PLASTGrommet is a fundamental tool to ensure fast and efficient support to our customers.
This service streamlines the delivery process, giving the customer the opportunity to inspect the performance and quality of the equipment from anywhere in the world, without the need to travel.
At PLASTGrommet we offer the possibility of “FAT” (Factory Acceptance Test) video calls, which allows our customers to verify and approve the performance of the equipment before shipment, remotely and in real time.
Fat (Factory Acceptance Test)
Jose Salvatierra
Technician
Santi Miró
Electronic Engineer
Rubén García
Electrical Engineer
Head of Support
Nacho Seguí
As head of the support department at PLASTGrommet, Nacho plays an essential role in ensuring the optimal operation of our equipment and the satisfaction of our customers. Nacho’s experience and expertise not only ensure that our customers receive the assistance they need to maintain continuity in their operations, but also contribute to the constant improvement of our products and services.